1. Introduction
tramelvoni.top Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tramelvoni.top and use our gym marketing attribution tracking services.
This policy applies to all personal data we process as a data controller under the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.
2. Data Controller Information
The data controller responsible for your personal information is:
- Company: tramelvoni.top Ltd
- Registration Number: C52968
- Address: Triq il-Merkanti 77, Sliema SLM 5086, Northern Harbour, Malta
- Email: [email protected]
- Phone: +356 23590923
3. Data Collection
We collect and process the following categories of personal data through various means:
3.1 Information You Provide Directly
When you interact with our services, we may collect data that you provide voluntarily, including:
- Contact information (name, email address, phone number, company details)
- Account registration details for our attribution tracking platform
- Communication preferences and marketing consent
- Support requests and correspondence with our team
- Survey responses and feedback about our services
3.2 Technical Information
We automatically collect certain technical information when you visit tramelvoni.top:
- IP address and geographical location data
- Browser type, version, and operating system
- Device information and screen resolution
- Website usage patterns and navigation behaviour
- Referral sources and search terms used to find our website
3.3 Attribution Tracking Data
For clients using our gym marketing attribution services, we may process:
- Member acquisition and conversion data
- Marketing campaign performance metrics
- Customer journey and touchpoint information
- Aggregated demographic and behavioural insights
4. How We Use Your Information
We process your personal data for the following purposes, based on legitimate legal grounds under GDPR:
4.1 Service Provision (Contract Performance)
We use your data to deliver our gym marketing attribution tracking services, including:
- Setting up and maintaining your attribution tracking account
- Providing technical support and customer service
- Processing payments and managing billing
- Delivering reports and analytics insights
4.2 Communication (Legitimate Interest)
We may use your contact information to:
- Respond to enquiries and support requests
- Send important service updates and security notifications
- Provide technical documentation and training materials
- Share industry insights and best practice guidance
4.3 Marketing (Consent)
With your explicit consent, we may send you:
- Information about new features and service updates
- Educational content about gym marketing attribution
- Invitations to webinars and industry events
- Case studies and success stories from the fitness industry
5. Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use, please refer to our Cookie Policy.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:
6.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Cloud hosting and data storage providers
- Email marketing and communication platforms
- Payment processing and billing services
- Analytics and performance monitoring tools
6.2 Legal Requirements
We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent fraud or security threats
- Protect the safety of users or the public
7. Your Rights
Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:
7.1 Access and Portability
- Right to access your personal data and receive a copy
- Right to data portability in a structured, machine-readable format
7.2 Correction and Deletion
- Right to rectify inaccurate or incomplete personal data
- Right to erasure ("right to be forgotten") under certain circumstances
7.3 Processing Controls
- Right to restrict processing of your personal data
- Right to object to processing based on legitimate interests
- Right to withdraw consent for marketing communications
7.4 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] or +356 23590923. We will respond to your request within one month of receipt.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Account Data: Retained for the duration of your service agreement plus 7 years for legal and tax purposes
- Marketing Data: Retained until you withdraw consent or for 3 years from last engagement
- Technical Logs: Retained for 12 months for security and system optimisation purposes
- Support Records: Retained for 5 years to maintain service quality and resolve disputes
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and penetration testing
- Access controls and employee training on data protection
- Secure data centres with physical and environmental safeguards
10. International Data Transfers
Your personal data may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules or certification schemes
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on tramelvoni.top with a new "Last Updated" date
- Sending email notifications to registered users
- Displaying prominent notices on our website
13. Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
14. Supervisory Authority
You have the right to lodge a complaint with the Malta Information and Data Protection Commissioner if you believe we have not handled your personal data in accordance with applicable data protection laws: