Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the tramelvoni.top website and gym marketing attribution tracking services provided by tramelvoni.top Ltd, a company registered in Malta with registration number C52968 ("Company", "we", "us", or "our").

Acceptance of Terms

By accessing or using our website tramelvoni.top or any of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and tramelvoni.top Ltd. Your acceptance of these Terms creates a contractual relationship governed by Maltese law and European Union regulations.

2. Service Description

tramelvoni.top provides gym marketing attribution tracking systems and related services to fitness businesses. Our services include but are not limited to:

• Member acquisition attribution tracking and analytics
• Marketing campaign performance measurement and reporting
• ROI optimisation tools and recommendations
• Multi-location tracking for gym chains and franchises
• System integration and technical support services

3. User Obligations

When using our services, you agree to:

3.1 Accurate Information

• Provide accurate, current, and complete information during registration and use
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use of your account

3.2 Lawful Use

• Use our services only for lawful business purposes
• Comply with all applicable laws and regulations, including GDPR
• Respect the privacy rights of individuals whose data you process
• Obtain necessary consents for data collection and processing

3.3 Prohibited Activities

You agree not to:

• Attempt to gain unauthorised access to our systems or other users' data
• Use our services to collect or process data unlawfully
• Interfere with or disrupt the integrity or performance of our services
• Reverse engineer, decompile, or attempt to extract source code
• Use our services for any fraudulent or malicious activities

4. Payment and Subscription Terms

Our services are provided on a subscription basis with the following terms:

• Subscription fees are charged in advance on a monthly or annual basis
• All fees are exclusive of applicable taxes, which you are responsible for paying
• Subscription fees are non-refundable except as required by law
• We may modify our pricing with 30 days' advance notice
• Failure to pay fees may result in service suspension or termination

5. Data Processing and Privacy

Our processing of personal data is governed by our Privacy Policy and applicable data protection laws. You acknowledge that:

• You are responsible for ensuring lawful processing of any data you provide
• You have obtained necessary consents for data collection and sharing
• We may process your data as outlined in our Privacy Policy
• Data processing agreements may be required for certain services

6. Intellectual Property

All intellectual property rights in our services, including but not limited to software, algorithms, trademarks, and content, are owned by tramelvoni.top Ltd or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use our services in accordance with these Terms.

You retain ownership of any data you provide to our services. By using our services, you grant us a licence to process, store, and analyse your data solely for the purpose of providing our attribution tracking services.

7. Service Availability and Modifications

We strive to provide reliable service availability but cannot guarantee uninterrupted access. We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services
• Perform scheduled maintenance with advance notice when possible
• Implement emergency maintenance without prior notice
• Update our software and systems to improve functionality and security

8. Limitation of Liability

To the maximum extent permitted by law, tramelvoni.top Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or system downtime
• Cost of substitute services or products

Our total liability for any claims arising from or relating to these Terms or our services shall not exceed the amount paid by you for our services in the twelve months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless tramelvoni.top Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:

• Your use of our services in violation of these Terms
• Your violation of any laws or regulations
• Your infringement of any third-party rights
• Any data you provide or process through our services

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Malta and the European Union. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malta.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

11. Termination

Either party may terminate this agreement:

11.1 Termination by You

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds are provided for unused portions of prepaid subscriptions

11.2 Termination by Us

• We may terminate your access for violation of these Terms
• We may terminate with 30 days' notice for business reasons
• Immediate termination may occur for serious violations or legal requirements

11.3 Effect of Termination

Upon termination:

• Your access to our services will cease immediately
• We will provide you with access to export your data for 30 days
• Outstanding fees remain due and payable
• Provisions regarding liability, indemnification, and governing law survive termination

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

13. Entire Agreement

These Terms, together with our Privacy Policy and any additional service agreements, constitute the entire agreement between you and tramelvoni.top Ltd regarding the use of our services. These Terms supersede any prior agreements or communications regarding the same subject matter.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on tramelvoni.top with a new effective date
• Sending email notifications to registered users
• Providing in-app notifications for significant changes

Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms or our services, please contact us:

• Legal Email: [email protected]
• General Contact: [email protected]
• Phone: +356 23590923
• Address: tramelvoni.top Ltd, Triq il-Merkanti 77, Sliema SLM 5086, Northern Harbour, Malta